Our goal is to make the very best cookies our customers have ever tasted. If you are unsatisfied with your purchase for any reason, contact us as soon as you can and we’ll work our hardest to make it right.
Because of the perishable nature of Ikes, we cannot accept physical returns.
On very rare occasions, our shipping partners may not deliver your order on time. After two days in transit, the freshness of our products can’t be guaranteed. If your order arrives more than 48 hours after it shipped, please contact us right away and we’ll send a replacement order to you, at no charge.
Orders may be cancelled anytime before they ship. Your credit card/payment method will be credited for the full amount you paid, including shipping charges.
If your Ikes arent perfect, we want to hear about. Well happily exchange any products that dont meet your expectations. In the event that we cannot resolve a problem to your satisfaction, a customer service representative can offer several options including a future credit and refunds excluding shipping and processing fees.
Please read your receipt/order confirmation carefully and ensure that we have the correct shipping information for delivery. If you find any mistakes, contact us immediately so we can rectify the problem before your order ships. After an order has shipped, it may not be possible to alter its destination.
If you have purchased a subscription from Ike’s, you can change the shipping destination between shipments by visiting your account page at http://www.ikescookies.com/my-account/ or by contacting us directly at hello@ikescookies.
For all order and customer service questions contact us at hello@ikescookies or call 347-389-IKES (4537).